Terms & Conditions

Opening hours:
We do not have a walk-in shop and it is not possible to view or buy items in person.
But please feel free to contact us on 01202302749 if you would like to talk to us about any of our parts.
Our phone lines are open between 10am and 4pm, Monday to Friday.

Metric are completely dedicated to customer satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Metric Cruisers
58 Ashley Road
Bournemouth
Dorset
BH1 4LL
Phone: 01202 302749
Email: info@metriccruisers.co.uk

Parts and Accessories:
We carry a large range of custom motorcycle parts and accessories from premium brands including:
Kuryakyn
Vance & Hines
Highway Hawk
Baron
Saddlemen
Drag Specialities
Ledrie
Cobra

Anything Else:
We are always available to help, even if you just require some advice or information.
Our team of experienced staff will be pleased to assist you.

Ride safe!

The Metric Cruisers Team

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard and most other credit/debit cards. We also accept Paypal payments.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Price Promise:

We do our best to beat the price offered by any UK based retailer for any product on offer on our website or ebay shop.
If you do find a better price for an identical product elsewhere, please contact us at: info@metriccruisers.co.uk and include the following information:

1. PRODUCT PART NUMBER AND DESCRIPTION
2. PRICE OF PART ON COMPETITOR'S WEBSITE.
3. COMPETITOR'S CONTACT DETAILS.
4. EVIDENCE OF PRODUCT PRICE - EG. WEBPAGE URL / SCREEN SHOT / CATALOGUE SCAN.

As soon as we receive your call or email we will check the competitor's price and endeavor to beat the price by 5%.

Small packets to UK mainland addresses are sent with DPD and the shipping price is £7.50 including VAT.
There are some exceptions such as the Scottish Highlands, which incur a higher shipping fee.

Large boxes to UK mainland addresses are sent with either DPD or UPS (depending on size) and the shipping price is £10 including VAT. Again there are some exceptions such as the Scottish Highlands.

The shipping prices to international destinations are shown at checkout.

If incorrect shipping has been selected we will contact you and let you know there are outstanding postage costs to pay. Products are subject to availability and prices may change without prior notice.

We aim to deliver all stock items within 1 to 2 working days. If an item you have selected is out of stock we will endeavour to send your order to you within 7 working days.

Metric Cruisers cannot be held responsible for items lost or delayed by shipping companies. We will, however, endeavor to aid our customers in the rare event of a delay.

If your item is not in stock at the suppliers, we will contact you to see if you would like us to place the item on back order for you. You will be given the option to cancel your order if you would rather not wait.

For orders made from the UK, 20% VAT is charged.

Buying with us is totally secure, both when paying with credit/debit cards, and Paypal.

EXHAUSTS:

Purchasers of exhausts should satisfy themselves that the product is suitable for its intended use.
Unless otherwise stated, exhausts are not "road legal" and are for show or race use only.

Exhaust systems are covered by 90 day warranty from date of retail purchase.

Exhausts are covered by this warranty against faulty manufacture and defects in production metals. Any system found to be defective on inspection will be replaced on a one for one basis. No consideration will be given for any and all subsequent labour charges howsoever incurred.

This warranty will not cover any system that has been wrongly fitted, modified or changed in any way. No warranty is given as regards to chrome plated parts against heat generated colour finishes to the product or the forming of oxydation on systems when in use on the motorcycle.

If you need to reach us, please email us using the link on the store page, alternatively, you can call us on 01202 302749 or write to us at Metric Cruisers, 58 Ashley Road, Boscombe, Bournemouth, Dorset, BH1 4LL.

Goods must be returned within 10 working days, in new condition, and in original packaging.
Metric Cruisers is not responsible for the return delivery charge, unless parts are defective.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm